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How a Call-back Service Can Improve Your Customer Satisfaction?

Leena Fernandes

Leena Fernandes

September 7, 2020 |

‘’77% of customers would recommend a brand to a friend after having a single positive experience.’’

And how can you retain this positive experience?

By investing in a solution that makes engagement easier between you and your prospects.

There are multiple communication platforms present in the market such as live chat, phone support, forms, and more but when you see them closely, can you confidently say that these are faster communication mediums?

They might be fast up to one point, but what if you were told that there is another solution that can be much quicker in your engagement with prospects?

This solution is called callback softwares.

Callback software is what your business needs to grow better. It is a solution that impacts all your business actions, such as lead generation, efficient engagement with prospects, and more.

You need this solution to be successful in customer satisfaction and we can show you how.

What to expect in this article?

1 . Meaning of callback softwares

2. How callback service can enhance customer satisfaction rates?

Let’s get started.


Meaning of callback softwares

Callback softwares is an easy solution that makes engaging with prospects a whole lot easier.

Call-back Service

Can you see on the left side of the image, there is a call icon, that is a widget whereupon clicking your prospect will immediately get in touch with you or your team. There is no need for any phone numbers or other contact details, just choose who you want to speak to and you’re connected instantly.

Call-back Service

When the phone icon is clicked, your prospect will receive multiple options such as to connect on spot, to schedule a call, or in case of failed calls to call again. This is a great way to engage with prospects as there are no chances of any leads being missed. 

Callback services are quick, as you can see if your prospect has a doubt they will connect with you as it’s so easy, there is no hassle to wait and queries can be resolved quicker. Your business is catering to clients in 2020 and with the years to come, the communication pattern should be much quicker and better for your prospects thus the existence of callback solutions can pay off better for your brand.

On that note, let’s give you a deeper clarity on how the impact of this communication medium can improve your customer satisfaction rates.


How callback service can enhance customer satisfaction rates?

1. Reduces waiting and handling time

‘’63% of customers prefer a call back rather than staying on hold.’’  and who wouldn’t? If you had the choice of waiting or rather having that call being conducted when you’re free, you would choose the latter. With callback service, there is no point to wait because you get instantly connected. 

For instance, your callback solution Limecall, lets your prospects connect with your team in less than 28 seconds. You can also contact your prospects according to their time zones so in this case, Limecall doesn’t let you miss out on leads.  

Also, the prospects who will call you can be managed better with callback services as they can schedule their calls and also get in touch with prospects who are genuinely interested in your brand.

2. Lower call abandon rates

Why do prospects abandon calls? Because they have to wait for hours and this leaves a sour taste in the minds of those prospects and this cannot be good for your brand. One small tweet or post can ruin your brand’s reputation hence it is better to invest in a solution like callback service to ensure that all the calls are taken care of on time and quickly.

For instance, with Limecall, there is a click to call button where your prospects can easily connect with you without any phone numbers. 

3. Brilliant management of high call volume

There are multiple prospects waiting to engage with you, hence it is better to manage them with better callback services. With Limecall, there are on hold messages in the form of voice calls, and more so that the prospect is aware of the calling situation. 

4. Schedule and conduct calls from an online platform

Limecall lets your prospects connect with you on any digital platform they use. This is great as the investment for additional phone support would be less and with just one click, sitting in one place your prospects can easily get in touch with you without any hassle. 

5. Better productivity for call agents

The best way to enhance your call agents’ actions is to improve their productivity level, the greatest thing here is that callback service can help them do this. With schedule calls, on spot calls, and more, connecting with your prospects would be much easier. Now no time is being wasted and in fact, your agents will be busy catering to your prospects better. 

6. Better customer support management

When you have a solution that makes prospect management easy wouldn’t your customer support be even better? Your customer support has a solution now that can help them to cater to leads better and with each call, catering to those leads becomes easier because they will be dealing with hot or warm leads.

For instance, with Limecall, we have this feature called Call recording, in this, the customer support reps can hear their calls, and work on improving their communication better. This will help your brand to deliver better and this will in turn impact your sales and conversion numbers. 


The Bottom Line…

Callback solutions are the ultimate solutions for the modern businesses of today and for the years to come.

Today in a customer-centric environment, where communication needs to be quick and easy, a callback solution is the perfect fit for your brand to succeed higher.

So tell us what did you think of this article? What are your thoughts on a callback solution? Would you like to add your opinion? If you do, we would love to hear from you, reach out to us by tweeting your opinions.

Leena Fernandes

Leena Fernandes

A writer by choice. Leena has served her passion for writing mainly into the B2B marketplaces.

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