Why Real Time Support Is Crucial For Your Business?

Leena Fernandes

Leena Fernandes

September 2, 2020 |

‘’93% of customers are likely to make repeat purchases with companies who offer excellent customer service’’

Real time support and Customer service in 2020 should be efficient, easy, and should match the communication medium your prospects want to engage from.

“Customer service does not end at traditional brick-and-mortar stores. Nowadays, consumers expect red-carpet customer service whether they shop in-store or online. Offer follow-up emails after purchases are made that offer an incentive for them to shop again. Make sure you provide chatbots or other opportunities to connect with store employees while they are shopping online. While ease and enjoyment should always be a goal of online shopping experiences, enhancing customer service should be a priority as well.”

But which communication medium is better since there are multiple in number?

The question here shouldn’t be which communication medium, the question should be which communication platform can offer better real-time support.

Real-time support matters for the brand and for the prospect because this is one-way information and learning takes place.

If you want your brand to be successful, there is one way to do that, get yourself a communication medium that can offer you real-time support on an efficient scale, when this happens, your brand is bound to grow higher and better.

Luckily for you, we got you covered,

What to expect?

1 . Meaning of real-time support

2. Why should you use real-time support to engage with prospects?

3. How Limecall offer the best real-time support your brand can benefit from?

Let’s get started.


Meaning of real time support

When you go online to clarify your queries and chat with an agent, this whole process is called real-time support.

Real-time support is always frowned upon because the most common flaws everyone says is that it is too slow or that they have to wait long hours for just one clarification or to modify one change.

Due to this real-time support is looked upon as a medium of either to make an engagement to ignore. If the latter happens, the brand can lose out on potential prospects. ‘’50% of customers have left a brand for a competitor who was able to stay more relevant and better satisfy their needs.’’

Let’s understand this with an example:

Say that you were shopping online and you had a doubt, what happens is you would get it clarified with the support you see on that website be it a call or a live chat or a callback software, but when you realize that it is going to take time and you will have to wait, you change your mind.

Now when you see another brand offering quicker real time support, you are bound to engage with them ‘’78% of customers have backed out of a purchase due to a poor customer experience. ‘’. You are confident that you can get your issues clarified and make the purchase without any hassle.

Let’s now move to understand better, why the need arises to have better real-time support for businesses today.


Why should you use real time support to engage with prospects?

real time support

Real time support is being used by brands because this is an excellent way to cater to prospects, in fact, it is a great lead generation medium to tap the attention of prospects, hear their issues, solve them and get them to invest in your brand.

Real time support is an easy solution that is placed on websites with the purpose that your ideal target audience reaches out to you. It could be in any form whether it is phone support, live chat, callback solutions, and more.

However, despite understanding that real time support matters, there is one question that arises with time, which communication medium is the most effective and we believe that to suit the modern businesses of today, callback solutions can be the most helpful.

Let’s help you understand this better with our brand Limecall.


How Limecall offers the best real time support your brand can benefit from?

real time support

Limecall was built to match the modern businesses of today.

It is an efficient callback solution that ensures your lead generation activities are being conducted the way you visualized it, faster and result oriented, with real time support. At Limecall, our goals are multiple such as making your prospects reach out to you quicker, managing lead generation activities systematically, giving you all the features you need to understand your calls better, and above all making it easy for your prospects to reach out to you quicker.

real time support

In the image above, we have two options for you when you place Limecall on your website, one a chat window, where your prospects can easily clarify doubts in seconds and the other on the left side of the image, the click to call button, wherein one click your prospects will reach you in less than 28 seconds.

Limecall understands that the modern prospects today need real-time support to be much more efficient than its existence which is why the features we offer enhance your real-time support activities better.

To name a few of our brilliant features are:

  • Personalized widget creations
  • Call recording
  • Call masking
  • Voice AI
  • Make calls from any digital platform and more

We are what your prospects deserve from brands’ real time support, to learn better, get on Limecall here.


The Bottom Line…

“Customer service teams can improve customer communication by responding to customers via their preferred channel. A good example is via social media, by using tools like Full contact you can append social IDs to your existing customer record (based on email match), and use this to build direct social relationships and send useful, relevant information direct to your customers.”

Just like what you speak when engaging with your prospects matters, in the same way how you engage with your prospects matters too.

You have all the information you need to understand about real-time support and with Limecall, you can perform it better.

So tell us what did you think of this article? What caught your attention about Limecall? How do you think real time support can be useful to your business? Would you like to read more such articles that can help your brand better?

Answer all of these questions by reaching out to us via a tweet, we would love to hear from you. 

Leena Fernandes

Leena Fernandes

A writer by choice. Leena has served her passion for writing mainly into the B2B marketplaces.

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