Companies use LimeCall to proactively engage with visitors and instantly improve conversions.
How many times did you experience bad telephonic service and had to on hold for a long time? The pulse sound is sure to annoy anyone. As a business owner, you need to avoid this at all costs. A good call should have customers satisfied at the end, engaged throughout, and help them feel important. All their doubts must be clarified, and they must be persuaded to avail of your service. One needs to learn how to call forward to ensure a good flow of service and avoid the clashing of multiple lines.
With the development in technology, features like call forwarding have become essential to maintain interaction. More than 96% of consumers prefer telephonic service. To help keep your work and life separated and use many devices for the same number.
Call forwarding is a phone management feature that helps direct and forwards an incoming line of calls to a different line or alternate number as per requirement. In businesses and offices where there are many incoming calls simultaneously, this is a desirable feature to manage the hoard of calls.
The featured helps agents from companies to divert calls to a different destination with a short hold period. For businesses using Voice Over Internet Protocol and cable telephone systems, call forwarding helps to connect other devices. A preset menu can precede the feature with dial pad configuration, network message, music on hold, and distinct ring signals.
Customer service is an essential goal of any business. A telephonic conversation helps in better engagement for interaction with clarity. To maintain a good relationship with customers, smooth operation and informative communication are important. You need to create a positive impression on the customers for a profitable impact on the business.
For effective customer satisfaction, one must answer customer calls immediately with a proper greeting. The agent should deliberately pay attention to what they have to say and intently listen to their customers and their problems or inquiries. Once done, they should respond politely with proper information and make sure that they understand and get their answers.
Call diversion increases a company’s availability to their callers. In unfortunate circumstances, where call diverts to voicemail are common, the business loses customers. Most of the callers do not want to leave prerecorded messages.
They prefer live answering and conversation as they suspect the company won’t return their calls with efficiency. Hence, call forwarding is a beneficial feature for any business.
Call forwarding is essentially made up of two calls. They get connected by your service provider. The incoming call comes from the customer to the company, and the company redirects the call to the desired destination constituting the outgoing call. They both get bridged together, and the person calling reaches the destination to talk to the executive.
The company pays for the outgoing call in the forwarding service. Using a virtual or online number for the forwarding purpose helps in the easier and effective diversion.
Even for your personal mobile number, there are usually many calls meant for colleagues or business inquiries. In such cases, here’s how to set up call forwarding for your android phone.
For your device, follow the steps mentioned above and enter your secondary number to forward the incoming calls.
Sometimes, you’ll need to forward the calls to your personal number or a business executive’s number for important investor calls or clientele service out of office hours. For this, you can forward calls from your business number directly to the other number.
To set this up,
When you can’t answer calls or prefer to take a look at them later, you can direct them to voicemail for the caller to leave a message. You can listen to them later and get back to the caller.
For any business, customers will have a wide range of reasons to call. Inquiries, complaints, clarifications, and information all can’t be handled by the same executive. In an office setting, all the calls need to reach the assigned agents. A business needs to get a virtual online number from a cloud service provider to achieve this.
By getting virtual online numbers, one can access various features, including customization of the automated menu, call forwarding and redirection, call scheduling, demographic analytics, and recording. It helps in better organization, overall ease, and better customer service and satisfaction.
It uses a broadband connection for calls; it’s easily portable and can operate and redirect multiple lines at once. The number can be connected to several devices at once, in the office, and to many personal devices – laptops, PCs, phones, and landlines.
Cloud services like LimeCall also provide auto attending features to prevent longer hold time for customers. They offer a personalized business menu with the inclusion of frequently asked questions for quick solutions and automatically routes callers to specific agents without needing a receptionist in between.
As business owners, our personal contact numbers and virtual contact number might end up tangled with each other. Hence call forward is a desirable feature to have on your phone. While on an important colleague, investor, or sponsor call, other lines may interfere with the call. This is how to forward calls on your landline when busy to avoid this:
The feature is now activated, and all calls get forwarded to the 2nd number whenever your line is engaged. To deactivate the call forwarding, dial *91 and wait for a confirmation tone.
Now any unanswered call can be forwarded to the second number. To deactivate the redirection. Dial *93 and wait for a confirmation tone.
Depending on your service provider, you can also forward calls from your personal number to your business number when you don’t have access to the proper network.
All calls get redirected to your business or secondary number if your number is unavailable. To deactivate the feature, dial *59 and select deactivation from the menu options.
Sometimes some calls need to be redirected to certain numbers or your virtual business number for better service.
Any calls from the selected numbers will directly be forwarded to the selected number. To deactivate the feature, dial *83 and use the prompt “3”.
For business landlines and toll-free numbers, and other virtual online numbers, phone management is very important. Customer calls need to be forwarded to the required agents or executives. The simultaneous lines of calls from customers and partners need to be quickly and efficiently forwarded and redirected.
To take the use of call forwarding to the next level, a few expert tips and tricks can do the job. You can help elevate your phone management and customer satisfaction many folds by:
With a number of providers in the market, choosing the right one for your business might be consuming. Companies like LimeCall offer various services along with call forwarding that may help out the overall contact management for your company.
Along with Interactive Voice Response (IVR) guides, you can personalize welcome greetings and the menu. They also help in data capture, management, and instant web conversations. For easier recording and access to analytics, such services come in real handy.
For any business entrepreneur that values efficient management and top-tier service, choosing trustworthy service providers helps utilize the best call forwarding features available in the market.
Never underestimate the power of passion. With over 17 years of experience in building internet businesses, 5 successful bootstrapped b2b brands. Sathish spends most of his time executing ideas into niche internet brands through a lean team and enjoys being a wanderlust.
What we read sculpts who we are and dictates the decisions we take. Make the right choice now.*
Capture to-dos, notes, files, and dates in seconds. Never forget a detail again.
Organize tasks into projects to visualize your work as a board, list, or timeline.
See your tasks, teammates tasks, and project timelines on a calendar.
Comments, file sharing, channels, and direct messaging come built into Flow.
Assign tasks a priority or due time, add sub-tasks, tags, and so much more.
Tired of dull and dreary productivity apps? Flow is simple, beautiful, and delightful.