How an Entertainment Industry stemmed loss of leads and drove sales calls through LimeCall

30+

Calls per month

10+

Employees

Challenge:

Customers lose interest in 2 minutes or less

Solution:

Click-to-Call feature

Results:

Long-time and satisfied user


A company in Entertainment Industry increased sales calls through LimeCall

Being in the corporate events space, an Entertainment Industry needed to attend to their potential customers’ custom inquiries fast, or risk losing them to competitors. 

After switching from a chat widget to Limecall, they can now quickly capture inbound leads while they’re hot and schedule calls when they’re busy. They can also communicate in channels that customers prefer with Limecall’s integration options.


The challenge

The Senior Marketing Manager had assessed that 80% of their sales came from Google ads. They had to capture these hard-earned inbound leads quickly or lose out to competitors.

However, the chat function on their website—which required at least 1 staff member to man at all times—caused customers to lose interest in 2 minutes or less. Because of the more impersonal medium in live chat, customers were not fully engaged, and this resulted in majority of them not leaving their contact information.

When prospective customers called in, missed calls were not captured as well. This was both a huge waste of ad dollars, and had a negative impact on sales overall.


No more missed connections

Upon switching to LimeCall, they were able to easily capture all leads quickly with its’ Click-to-Call feature, assigning calls to anyone in this company that are able to answer.

Lost leads from missed calls were also a thing of the past with Limecall’s Call Scheduling feature which allows customers and their staff to connect when both parties are available.

Even if calls are missed, the system allows him and his team to call them back as soon as possible with information captured initially. The entertainment company has since been able to maintain the same number of inbound leads even with the growing number of its competitors, and can successfully convert most of them.

“How Limecall helps us is that these missed calls are now trackable even in case we miss them… I have all records of the incoming phone calls and I can set preferred timings for those calls.”


Whatsapp integration

The company is able to further enhance their customer service experience by speaking to customers in channels they use or prefer. LimeCall’s integration to various platforms allows him and his team to not only chat with customers on Whatsapp, but also still track the leads from ad click to conversion.


Right for small businesses

He appreciates LimeCall for being an amazing fit for Small-Medium Enterprises (SMEs) like this company where company sizes are smaller and automated systems eases manpower crunches.

He says LimeCall not only allows for more personal interactions between the company and potential and current customers, but also comes at an affordable cost for all the value it brings to them.


Wrapping up

Attending to leads while they’re hot, being able to track missed calls, talking to customers on platforms they prefer, and all at a competitive price, are just some things that turned him from an early adopter to a long-time and satisfied user of LimeCall.

Company

This Company in an Entertainment Industry started in 2011 by organising and facilitating mobile laser tag events before having a dedicated outlet at Asia’s East Coast 4 years later. We spoke to the Senior Marketing manager about his experience using LimeCall for almost 2 years.

Industry

Entertainment

Company Size

Over 10 employees

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