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How A Danish Travel Agency gets 40 more sales calls monthly through LimeCall

90%

Call Success Rate

40

Monthly Calls Generated

2/3

New Opportunities

Challenge:

Facing high volume of customer inquiries

Solution:

Automating their sales and customer service

Results:

Number’s increased as customers become aware of the feature.


How a Danish Travel Agency gets 40 more sales calls monthly through LimeCall

Summary:  Sune is the digital marketing specialist of this Danish Travel Agency, a Danish travel agency. They were facing high volume of customer inquiries. With Limecall , they found success in automating their sales and customer service.

Sune shared that Limecall generates 40 calls per month for this Travel Agency, with 2/3 of it being sales.  


What problem were you facing? 

Sune: We had been wanting to experiment with a live chat in our checkout flow, because our products are very customizable. This means customers often have tons of questions and requests.

As it was, customers would have to pick up their phone and call us or drop us an email. Both scenarios required a high level of investment from the customers. If they didn’t have time to write an email or call right away, the likelihood that they’d get sidetracked and lose interest was very high. 

“The problem with live chat is that it’s rather slow to answer detailed questions on the fly, and takes up a lot of time from our agents.”


So why did you choose Limecall?

We wanted something that makes it easy to talk to our customers: 

– Posssible to initiate conversation straight from our website

– Shouldn’t be yet another line of communication that takes up additional time from our agents.

Limecall perfectly solves these problems for us as it allows customers to easily get a hold of us straight from the website. Also, it uses an already existing line of communication for our agents (calls) – and best of all, scheduled calls now happen automatically.


How did you use Limecall?

We use it as a widget on our website, with instant callback offered within our regular opening hours. For after hour, the widget will help us schedule the calls for next day. 


How long have you been using Limecall?

  • Widget for instant callback – for 3 months now.
  • iFrame for scheduled callback – Haven’t tried this yet, although we’re considering building a tab for Facebook using the iFrame!
  • Link to email, chatbot, live chat – We have experimented a little bit with this is in email newsletters.

“Limecall perfectly solves these problems for us as it allows customers to easily get a hold of us straight from the website. Best of all, scheduled calls now happen automatically.”


How has Limecall helped you?

We originally wanted the possibility of scheduling calls on our website. However, we abandoned it as agents would forget to make the call because we didn’t have an adequate or automatic system for handling scheduled calls.

Limecall has made this a breeze for us! Because calls are performed automatically, there is no need to worry about anything or checking calendars any more – the agents only have to answer the incoming calls.

It has also made calling us way more convenient for our customers, they can either have us call them immediately or at time that fits them.

We especially get a lot of calls scheduled over the weekend for Monday morning – which is convenient for us as well as the customer.


How long did it take you to set up on your website?

Setting up the account and widget and linking it to Google took less than a day, about 3 hours I reckon. It’s honestly really easy. 

We had some initial issues getting it to work smoothly with our phone system and getting the localization to Danish right. However, the Limecall team has been simply amazing in their level of support. They responded quickly to all of our request and went above and beyond in helping us solve the issues

Some issues were unique to our specific setup. It took in almost every case less than a day for Limecall to find a custom solution for us.


Results After LimeCall:

Number of calls generated by Limecall : 40 calls per month.

Sune: We expect this number to increase as customers become aware of the feature. We have already seen the number of calls go up with each month! 

Number of new opportunities – about 2/3 of calls made through Limecall are customers requesting a travel, which means sales opportunity. 

Success call rate: 90%

Sune: Initially it wasn’t all that great, but now it’s about 90%. Almost all of the failed calls are due to the customer forgetting they requested a call and don’t answer when called.  But since we also collect e-mail addresses it’s easy to follow up on these calls as well. Plus, Limecall automatically send a text saying we tried calling them. 

” The Limecall team has been simply amazing in their level of support. They responded quickly to all of our request and went above and beyond in helping us solve the issues.”

About

Company

Danish travel agency with more than 30 years’ experience.

They focus on guided adventure travels in small groups or bespoke travels in 40 overseas destinations.

Industry

Travel, Software, B2B

Company Size

Over 10 employees

Features Used

1 . Instant Callback

2. Scheduled Calls 

Turn inbound visitors into sales qualified leads, instantly.