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Features

Concurrent Ringing

Ensure no calls go missed by parallelly ringing all the agents at the same time.

Simplified calling

Simple way of Calling

When a customer calls, all the phones added in the parallel ring group will ring simultaneously until one of the agents answers the call. This is as simple as it can get.

Enhanced customer experience

Customer Experience

Your customer can reach you at any time (excluding off hours) and will always find someone to talk to which is good for maintaining the brand value and improves customer experience.

Quicker response time

Response Time

Parallel ringing helps cut call queues and call waiting and helps agents in quick resolution of tickets/issues.

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Grow sales through real-time customer conversations