Features

Conversation Scheduling

With conversation scheduling, your customers can select a future time to receive a call-back. Easy for them. Easy for you.

Maximize customer experience

Minimize call volume. Maximize customer experience.

Offer scheduled call-backs up to 15 days in advance with Fonolo’s Visual IVR and Programmable Call-Backs.

Make scheduling easy

Make scheduling easy on the customer and your contact center

Whether you regularly experience peak periods at your contact center, or occasionally have spikes in call volume, call-backs can defer calls until volumes are more manageable.

Smooth out call spikes

Smooth out call spikes in your call center

Customize time-slots during business hours — or after hours — that customers can choose from. Limit the number of callers who can opt-in for each time slot.

Schedule call-backs

Customers can schedule call-backs for a time that works for them

Offer scheduled call-backs for 7 days in advance on the phone, or 15 days via Fonolo’s Visual IVR and Programmable Call-Backs.

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