Saas based Company increased phone interactions with customers by over 80%

Challenge:

To make calling as easy and stress free as possible

Solution:

To make calling as easy and stress free as possible

Results:

Phone interactions with customers increase by over 80%.


How a Saas based Company increased phone interactions with customers by over 80%?

This Saas Based Company is a full service door to door storage solution. They are disrupting the sector by proving a truly customer first solution for storage. They take all of the stress out of storage by doing everything for you.

Branch of business: Information Technology and Services

Challenge: to make calling as easy and stress free as possible


Why they decided to implement LimeCall:

Our data has shown us that customers really prefer to speak to one of our storage consultants on the phone above any other means. We therefore wanted to make calling us as easy and stress free as possible.


The Results:

Since using LimeCall we’ve seen our phone interactions with customers increase by over 80%.


Key takeaways:

198 calls – average number of calls per month

82.1% – success call rate 

2018 – the year of implementation of LimeCall on Orange.pl

45 minutes – time it took to implement LimeCall on Orange.pl

1 employee – answers the calls generated by LimeCall

About

Company

A full service door to door London storage solution.

Industry

Information Technology and Services

Type

B2B

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