Live calls will speed up your customer service and positively impact your sales. Use Live Callback to assist your visitors exactly when they need it. This means more purchases and a higher average order value. Roughly 20-45 per cent of potential consumers prefer to make purchases over the phone while another 20-35 percent call to reserve an item for purchase at a later date. The lack of a click-to-call button will therefore negatively impact on your business, as it is missing out on scads of potential customers.
Instant solutions in actual time. Instant Callback and Live Web Calls are the quickest manner to assist your customers. And they’ll experience it, too.
Customer retention is a key factor for the growth of any business. Click to call and callback does the following for you:
By employing a call-back solution, customers can choose to receive a call when an agent is free, reducing abandonment and giving customers back what they value most – their time.
Replacing hold-time with a call-back improves the experience you provide to customers, exceeding their expectations and improving your bottom line.
Customers who chat are plenty extra happy with a brand’s customer support than folks that e-mail or call. Reach a client satisfaction (CSAT) rating as excessive as 97%!
With this technology, agents will never lose a lead even when they are pre-occupied and couldn’t answer the call on time. As soon as the caller opts for a call back service, their information gets recorded and the suitable agent contacts the lead as soon as he/she is free.
First Call Resolution is a critical metric when measuring the performance of a call center. It accelerates to higher customer satisfaction, more efficient utilization of agent time and fewer inbound calls. In case of a callback situation, the agent gets enough time to view the previous history and the necessary information of the customer in the CRM before calling him back leading to reduced call abandonment rates and higher FCR.
According to a survey, 88% of all organizations are already delivering a multi-channel service experience. And that’s a good thing because 77% of consumers use more than one channel when seeking service.
Still, one of the most important concerns when switching between channels is maintaining the context and information of the call as customers dislike starting everything all over again. The customer’s information should be transferred from a web page or any other medium to the call center agent immediately. For example, when a customer is browsing on the website and facing a difficulty in finding something, a popup window asking his/her call back number should immediately prompt up. And this information should then be immediately escalated to voice channel so that a suitable agent can give a call back to the customer and resolve the issue.
We take the security of your data very seriously. From data encryption, access restrictions, and 2-step verification to GDPR compliance, HIPAA readiness and Privacy Shield Certification. We’ve got you covered.
Call back also helps reduce your costs when it comes to customer marketing – where you’re selling to your own existing customers. This is an acknowledged method to reduce your customer acquisition cost (CAC) and increase the average lifetime value (CLV or LTV) generated by a customer. So keeping customers satisfied and loyal is the best thing you can do to increase sales without adding to your costs.