Chat to Call Escalation

Trigger voice support directly from a chat conversation

Let your agents manage incoming calls.


What LimeCall resolves for you:


Complexity of telco network (international number & cost/mn)

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Uncontrolled & unqualified number of calls

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Disconnected experience between voice and digital

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Take your pipeline to the next level

Grow your pipeline faster with the Chat to Call Escalation add-on:

  • When chat is not enough to answer queries: long time between back and forth, helping closing deals, the agent can suggest a call to your customer right from the chat conversation.
  • Agents start using the chat channel as usual.
  • The customer clicks on it and talks in live with the same agent he was chatting to.
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Turn inbound visitors into sales qualified leads, instantly.