Chat to Call Escalation

Trigger Voice Support Directly from A Chat Conversation

Have your agents manage all calls

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What LimeCall does for you:


Resolves complexity of telco network (international number and cost/mn)


Resolves unqualified and uncontrolled call rate


Resolves the disconnect that exists between voice and digital services

Take your pipeline to the next level

Grow your pipeline faster with the Chat to Call Escalation add-on:

  • When chat is not enough to answer queries: long time between back and forth, helping closing deals, the agent can suggest a call to your customer right from the chat conversation.
  • Agents start using the chat channel as usual.
  • The customer clicks on it and talks in live with the same agent he was chatting to.
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