Chat to Call Escalation

Trigger voice support directly from a chat conversation

Let your agents manage incoming calls.

Key Benefits

Get unlimited Customer Access

What LimeCall resolves for you:

Complexity

Complexity of telco network (international number & cost/mn)

Calls

Uncontrolled & unqualified number of calls

Experience

Disconnected experience between voice and digital

Take your pipeline to the next level

Grow your pipeline faster with the Chat to Call Escalation add-on:

When chat is not enough to answer queries: long time between back and forth, helping closing deals, the agent can suggest a call to your customer right from the chat conversation.
Agents start using the chat channel as usual.
The customer clicks on it and talks in live with the same agent he was chatting to.