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We’ve got your back from day one

Our Customer Success Department is here to make sure you’re getting the most out of LimeCall.

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Trusted by the world's fastest-growing brands

Your Journey with LimeCall

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Kick-off & Planning

Meet your specialized Customer Success Manager and dedicated Solution Engineer, who will create a plan tailored specifically to your needs, to get you up and running as soon as possible.

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Go Live!

Congratulations: you’ve officially launched! Start seeing conversion-driving UGC pour in, all while your loyalty and referrals program turns casual shoppers into brand enthusiasts.

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Integrate & Learn

Seamlessly connect with your eCommerce platform and tech stack, all while discovering how to get the absolute most out of LimeCall.

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Results & Growth

Check in with your Customer Success Manager during Quarterly Business Reviews, where you’ll align on best practices, set goals, and optimize for future growth.

Meet Your Team

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Customer Success

As soon as you sign on with LimeCall, your Customer Success Manager will become your main point of contact for all account activity.

  • Specialized by Industry

    You’ll work with an expert in your vertical to create a tailor-made plan for your business.

  • Quarterly Business Reviews

    Your CSM will check in with you every quarter to align on best practices, set goals, and plan for what’s next.

  • Optimization Check-Ins

    We’ll make sure you’re taking full advantage of the LimeCall platform to successfully drive growth.

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Professional Services

The Professional Services Team will design, personalize, and implement LimeCall to perfectly fit your brand identity.

  • Customization Services

    Our dedicated design experts will customize all of your LimeCall assets.

  • Live Moderation

    Let our team assist with monitoring and selecting the best UGC for publication on your site.

  • Deployment Services

    We’ll do the heavy lifting when it comes to installation, operating across a variety of different eCommerce platforms.

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Customer Support

Our industry-leading Customer Support Team will answer any questions you may have, and resolve issues the moment they arise.

  • We’re on 24/7

    Our global support team is available 24 hours a day, 365 days a year.

  • Always be in Touch

    Reach us via email, chat, or phone. No matter the channel, we’re here for you.

  • Help Center

    All of our knowledge, right at your fingertips. Ask questions, browse articles, and find answers.

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Solution Engineering & Onboarding

Our Solution Engineering & Onboarding Team makes installing LimeCall as easy as can be.

  • Personal Deployment Plan

    Our team will work with you to get LimeCall up and running as quickly as possible.

  • Dedicated Onboarding Expert

    Pre-deployment, you’ll work closely with one of our resident Onboarding Experts who will set you up for success.

  • Customized Solutions

    No matter what eCommerce platform you use, we’ll make sure LimeCall integrates seamlessly with your tech stack.

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Account Management

LimeCall’s Account Management Team is here to help you make the smartest decisions when it comes to growing your business.

  • Strategic Advising

    Our Account Managers act as business partners, assisting you in preparing your brand for the next steps.

  • Access to Our Ecosystem

    We’ll help you build relationships with our first-in-class marketing and tech partners.

  • Connecting with LimeCall

    Get direct access to LimeCall leaders. Influence our product roadmap, partner with us for branded campaigns, and more.

Turn inbound visitors into sales qualified leads, instantly.