What we shipped

Ask whether an agent is actually available before you offer a call, submit a callback request straight from your own form and get the request id back, set or read the department the visitor belongs to, and read the visitor id the widget already mints for attribution. Any link to #limecall opens the panel, so a marketing page can deep-link to it without writing a line of JavaScript.

The panel opens with a few one-tap questions instead of an empty text box, and the questions are yours to set. Visitors who would never have typed the first message start a conversation instead of leaving.

Issue SIP credentials, see which devices have registered and when each was last used, and revoke one that should not be there. Client app downloads and setup instructions sit alongside.

Point a supported softphone at the QR code and it configures itself. The code carries a single-use provisioning link that expires once redeemed, so a screenshot of it left in a chat thread is not a working account.

Send voice to the AI receptionist, a member, or a team, per widget. Add departments so the visitor picks who they need, and set a cascade so a call nobody answers moves down the list instead of ending.

The routing options that inbound phone calls already had now apply to calls raised from your site. A missed call can leave voicemail, send you an SMS, or both.

When an account runs out of AI minutes mid-month, widget calls route to a member or team instead of failing.

If widget voice is routed to people rather than the AI, the live options hide themselves when nobody is working, instead of offering a call that will ring an empty room.

Identity, address, business details, documents, review — in that order, with the requirements computed from the country and number type you ordered rather than read off a generic list. Every upload is checked against the step it belongs to, so a passport dropped into the proof-of-address slot is caught immediately rather than a week later by the carrier.

An order held up by a document can be corrected in place, and every pending order is listed in one screen with exactly what is missing from each.

AI time on a callback plan counts against your AI minutes rather than running unmetered, so the usage you see is the usage you have. At the limit the caller is handed to the configured member or team rather than dropped.

Hold, mute, transfer and notes live on the call overlay, next to the caller context, rather than somewhere else in the dashboard.

The dialer checks a number against your do-not-call list before it rings, keeps recent numbers one click away, and lets you choose which microphone and speaker it uses.

Point a campaign at a segment instead of the whole contact list.

A setup tab where you tell the agent its job in plain language and it writes its own configuration.

Edit a contact in place, read the detailed call log, and keep notes and an activity trail against the record.

Search available numbers, pay, and have the number allocated to your account without talking to anyone.

Cards, invoices, plan changes and cancellation, with AI-talk and phone meters on the billing card and in the sidebar.

A credit balance you can top up, so running past your AI minutes limits the agent rather than stopping it dead.

An Actions panel where the agent can call an endpoint you own mid-conversation — to check stock, look up an order, or book something in your system.

A microphone test call, so you can hear what a caller hears before pointing a real number at it.

Which landing pages drove phone calls, ranked.