Frequently Asked Questions

LimeCall answers, qualifies and books your inbound calls, and calls website visitors back in about 28 seconds while they are still on the page. It is three products in one workspace: an AI receptionist, a website callback widget, and virtual phone numbers.

Paste one line of JavaScript before the closing body tag. No plugin, no build step, nothing to deploy. The widget works the moment the snippet is live, and you can restrict it to specific pages from the dashboard.

No. Installing the widget is a copy and paste, and everything else — greeting, routing, business hours, qualification questions — is configured in the dashboard.

It answers instantly and holds a natural conversation, 24/7. It answers questions from your business details, asks your qualification questions, then acts on the answer: sales-ready callers are transferred to a live rep or booked straight into your calendar, and everyone else has a message taken and a callback scheduled. Every call is transcribed and summarised afterwards.

Yes. Call +1 (620) 675-7782 and the AI receptionist answers — the same agent our customers run, not a recording. You can also have it call your own phone from the demo page, which takes about a minute.

The AI hands off to your team with the context it has already gathered, so the caller does not start again. You decide what triggers the handoff: an explicit request, a qualifying answer, or a topic the AI should not take. Outside business hours, or when nobody picks up, it takes a message and schedules a callback instead.

Starter handles 2 AI calls at once, Growth 5, and Scale 10; Enterprise is sized to your volume. Concurrency is per account, so a busy hour is answered in parallel rather than queued.

AI minutes are counted per call, rounded up to the next whole minute. One pool covers inbound and outbound calls; outbound AI is capped at 100 minutes on Starter, 600 on Growth and 2,000 on Scale, and outbound past the cap is billed as extra minutes. Calls placed in the browser never use phone minutes. Past your plan allowance, extra AI minutes are 35¢ on Starter, 28¢ on Growth and 20¢ on Scale, with phone minutes at 10¢, 7¢ and 5¢, charged from your prepaid credit balance. Usage resets on the 1st of each calendar month. You are emailed as you approach the limit, and upgrading mid-month raises the included allowance instead.

The trial lasts 7 days and includes 15 AI minutes. The Free plan includes 30 AI minutes a month.

A visitor clicks the widget and enters their number. LimeCall rings your available reps and the visitor at the same time, then bridges the two the moment someone answers — about 28 seconds from click to hello, while the visitor is still on the page.

Yes. A visitor can pick a time instead of asking for an immediate call, and the request is routed when that slot arrives. Outside your business hours the widget offers scheduling rather than an instant call, so nobody clicks it and hears nothing.

Yes, on all plans, and it can be switched on or off per number. Recordings are stored with role-based access and configurable retention, and an announcement can be played where consent is required.

Yes. Buy local, toll-free or mobile numbers and point them at the AI receptionist, your team, or both. Some countries require an address or identity documents before the regulator will release a number; those requirements are shown before you pay, not after.

Many countries, including the US, Canada, the UK, Australia, New Zealand and much of Western and Central Europe. Availability changes, so the app shows what you can get right now, and docs.limecall.com/virtual-numbers lists the current coverage. Each country page lists the number types available there and any documents its regulator asks for.

Yes, to and from many countries. Per-minute rates vary by destination and are published on the pricing page. Which countries you can dial out to depends on your plan and account standing.

Yes. You can transfer US and Canadian numbers yourself from the dashboard (Numbers → Porting). It usually takes 7–14 days. For numbers in other countries, email support first. It costs $20 per number, charged when you submit the transfer. Annual plans get the first transfer free (one per account). If the carrier confirms the number did not port, the fee is refunded automatically.

HubSpot, Salesforce, Pipedrive and Zoho CRM connect directly, and Zapier, Make and n8n cover the rest. Calls, recordings, transcripts and AI summaries are written to the contact record, so reps see the conversation without leaving the CRM.

Yes, alongside SMS. The AI text agent answers on both channels using the same knowledge as the voice agent.

Yes, from your LimeCall numbers, including automatic follow-up after a call. Sending to US numbers requires a one-time 10DLC carrier registration ($25, no monthly fee) before messages deliver reliably.

Yes. Reps can take and place calls from the app, so callbacks still reach them away from a desk.

Yes. A REST API covers creating callbacks, reading call data and managing contacts, authenticated with a key from your dashboard. Webhooks push call events to your own systems as they happen.

Paid plans start with a 7-day free trial, and the trial needs a card. If you would rather not add a card, the Free plan needs none. Sign up, install the widget or point a number at the AI, and start taking calls. The trial includes 15 AI minutes.

Cancel anytime from your dashboard in one click — no phone call, no notice period — and your plan runs to the end of the period you have paid for. Your first subscription payment is covered by a 14-day money-back guarantee, provided you have used fewer than 30 minutes of calls and no phone number has been assigned to your account. Renewals are not refunded.

All major credit cards (Visa, Mastercard, American Express). Annual plans can be paid by bank transfer — contact sales for details.

Yes. Annual plans include 2 free months, roughly a 17% saving against monthly, and you can switch to annual at any time from account settings.

You are emailed as you approach the monthly limit. Additional minutes are then billed per minute — 35¢ AI and 10¢ phone on Starter, 28¢ and 7¢ on Growth, 20¢ and 5¢ on Scale. Upgrading mid-month raises your included allowance instead.

There is no fixed cap on a single call. Calls draw on your plan allowance for their full length, and once that is used the per-minute overage rate for your plan applies.

Yes. LimeCall is GDPR compliant for EU customers and follows the applicable data protection rules elsewhere. Recordings are stored securely, access is role-based, retention periods are configurable, and we sign DPAs with business customers on request.

With major cloud providers, encrypted in transit and at rest. Recordings and transcripts sit in access-controlled storage, and retention is set by you rather than fixed by us.

Yes. Delete recordings, contact data or the whole account from the dashboard at any time. Deleted data is permanently removed from our systems within 30 days.

LimeCall targets 99.9% uptime on redundant infrastructure with automatic failover. Enterprise plans include enhanced SLA commitments.

HD Voice (wideband audio) where the connection supports it. Browser calls need roughly 1 Mbps up and down per simultaneous call. The dashboard flags calls with quality problems so you can trace them to a network issue.