You can cancel your LimeCall subscription at any time from the dashboard under the setting>billing>cancel plan option. Alternatively, drop us a note at firstname.lastname@example.org .
Repayable funds. Users have the right for refunds from account balance. The amount of a refund should not exceed the current amount on the account balance. A refund is impossible for services that are actually provisioned and for one-time services actually provisioned (for example number connection, eSIM), payment for which is taken from account balance at that time.
Time limitation for refund. Funds on account balance cannot be returned after the expiry of 180 days from the day of the last funded usage against the account balance of LimeCall, to pay goods and services.
Your cancellation goes into effect at the end of your current active monthly or annual subscription period. You’ll continue to have access to LimeCall through the remainder of your current active subscription.
Once you cancel your subscription, billing charges will be processed within a few business days. If you cancelled a few days before your billing due date and were charged for your subscription, it may be that our billing system hadn’t completed your cancellation before you were charged. Simply write into us at email@example.com, and we’ll take care of your refund.
LimeCall will work together with you to review all refund requests on a case by case basis. To give a better sense on what typically is accepted, we’ve outlined some use cases below. Please note LimeCall does not offer partial refunds on annual plans, which is how we’re able to offer a steep 25% discount in comparison to monthly plane. However, we’re happy to transfer the remainder of the subscription to another email address, whether to another email address or to another person, such as a co-worker. Write us at firstname.lastname@example.org to request a transfer of the remainder of your subscription to another user!
As always, please do not hesitate to let us know if you any questions. At LimeCall we love hearing from our customers and want to ensure our product is making you a hero at work!