Cancellation and Refund Policy
Last updated: October 23, 2026
Cancellation
You can cancel your LimeCall subscription at any time from your dashboard under Settings, then Billing, then Cancel Plan. You can also email us at [email protected]. When you cancel, your plan stays active until the end of the current billing period and you will not be charged again.
14-day money-back guarantee
Your first subscription payment is covered by a 14-day money-back guarantee. You can get a full refund of that payment if all of the following are true:
- You ask for the refund within 14 days of your first subscription payment,
- You have used fewer than 30 minutes of calls, and
- No phone number has been assigned to your account.
If all three conditions are met, we will refund that payment in full to the original payment method.
Renewals are not refunded
The guarantee applies to your first subscription payment only. Renewal payments, monthly or annual, are not refunded. Cancelling stops future renewals; your plan stays active until the end of the period you have paid for.
Annual plans
The first payment on an annual plan is covered by the same 14-day guarantee and the same conditions. Annual renewals are not refunded.
One-time and provisioned services
Fees for one-time or already provisioned services are not refundable. This includes phone number setup and connection, number porting, add-ons, and any credits that have already been used. The one exception: a $20 porting fee is refunded automatically if the carrier confirms the number did not port (rejected or cancelled).
Free trial and Free plan
The 7-day free trial needs a card. The Free plan needs no card. The money-back guarantee above applies to your first paid subscription payment.
How to request a refund
To request an eligible refund, email [email protected] within 14 days of your first subscription payment with your account email and the charge details. We will confirm eligibility and process any approved refund within 5 to 10 business days.
Contact
If you have any questions about billing or this policy, email [email protected] and our team will help.