See both sides of one conversation

Let Lin quote your deposit terms

"What deposit do you take?" is one of the three questions your widget suggests, and there is no figure on file to answer it with.

Apply your after-hours rules at weekends too

Priya's enquiry landed at 18:42 and Lin booked the viewing anyway. Weekend cover is still switched off.

Publish the areas you cover

Lin answers on availability straight from your listings, but there is no service-area list on the site for a visitor to check first.

Publish the insurers you accept

"Do you take my insurance?" is one of your suggested questions, and there is no list of accepted insurers on file to answer it with.

Hold two same-day emergency slots

Tom's chipped tooth fitted into a cancellation that happened to exist. Nothing is reserved for the ones that don't.

Let Lin state the consultation fee

"What does a first consultation cost?" is one of your suggested questions, and there is no fee on file to answer it with.

Tell the caller what to bring to the consultation

Dana has a Thursday 2pm slot and nothing telling her what to prepare.

Let Lin quote your callout charge

"What's your callout charge?" is one of your suggested questions, and there is no price on file to answer it with.

Publish your covered postcodes

Lin confirmed SK4 from your engineer routes. A published area list would let it answer before asking for a postcode.

Alert on carrier stalls before the customer calls

Ben's parcel sat stuck with the carrier from Wednesday until he asked about it on Tuesday.

Send the new tracking link with every replacement

Lin sent Ben a replacement, expedited and free — and nothing to follow it with after one parcel has already gone missing.