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AI Chatbot features

A website chat that answers and acts

It answers visitors from your website and documents, books the appointment, captures the lead and hands the chat to your team when a person should take over. The same AI answers on WhatsApp, SMS and the phone.

29 features · 7-day free trial · Cancel anytime

Why teams use LimeCall AI Chatbot

Answers at 2am

Prices, hours, services and policies answered at any hour, so your team stops typing the same replies.

Every visitor becomes a contact

Name, email, phone and what they asked, saved before they leave the page.

Books, not just chats

Appointments, follow-up emails and texts, webhooks and CRM updates while the visitor is still there.

A person when it matters

Your team takes over the chat at any point, with the whole conversation in front of them.

Answers

What it says, and where it gets it from.

Learns from your website

All plans

Enter your address and it reads your company details, products and services.

Documents, price lists and FAQs

All plans

Upload PDFs and add FAQs for anything the website does not cover.

Sources under answers

Show where an answer came from, so visitors can check it.

Knows the page they are on

A visitor on your pricing page gets a pricing answer.

30+ languages

All plans

Visitors write in their own language and get the answer in it.

Pricing cards in the chat

Show your plans as cards inside the conversation, not a wall of text.

Files in the chat

Visitors can send a photo or document, and you can send one back.

Actions

What it does while the visitor is there.

Appointment booking

All plans

Offers real slots from your calendar and books one in the chat.

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Lead capture

All plans

Saves the visitor as a contact with what they asked.

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Follow-up email, SMS and WhatsApp

All plans

Sends the confirmation or next step when the chat ends.

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Webhooks and API actions

All plans

Trigger your own systems, or look something up in them, from the chat.

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Lead qualification

All plans

Asks your qualifying questions before handing a lead to sales.

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Handover to your team

When a person should take over.

Live takeover

A team member takes over the chat at any point, with the whole conversation in front of them.

Out-of-hours capture

Out of hours it takes the details and alerts your team.

Call me back

A visitor who would rather talk can ask for a call from the same widget.

Learn more →

HubSpot chat

Already run HubSpot Conversations? Plug it into the widget's chat.

One AI, every channel

The same answers on every channel.

Website chat

All plans

One snippet on any site: WordPress, Shopify, Wix, Webflow or your own.

WhatsApp

All plans

The same AI answers WhatsApp Business messages.

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SMS

All plans

And replies to texts on your business number.

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Phone calls

All plans

And answers the phone, as your AI receptionist.

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Voice in the browser

All plans

Visitors can talk to the AI from the widget instead of typing.

Your brand

It looks and sounds like you.

Colours, greeting and name

Your colours, your greeting and your name on the widget.

Voice and tone

All plans

Formal or friendly: set how it writes.

Test before it goes live

All plans

Try it in the browser, adjust the answers, then switch it on.

Insight

Know what visitors ask, and where they came from.

Summaries and tags

All plans

Every conversation written up in a few lines and tagged.

UTM tracking

See which campaigns bring the conversations.

Learn more →

Chat export and transcript email

Export any chat, or email the visitor their transcript.

Visitor rating

Ask visitors to rate the conversation when it ends.

Lead scoring and CRM sync

Growth & Scale

Score leads and sync them to your CRM.

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AI Receptionist plans

The AI chatbot comes with every AI Receptionist plan, and every Website Callback plan includes AI chat conversations too.

Core features on every AI plan

  • 24/7 AI answering
  • Knowledge base and FAQs
  • Lead qualification
  • Appointment booking
  • Messages and call transfers
  • Recording, transcript and summary
  • Website AI voice widget
  • Website AI chatbot
  • CRM / contact updates
  • Missed-call recovery
  • Outbound calling
  • International call forwarding
  • Connect your own SIP trunk
  • 40+ voices
  • 30+ languages
  • Appointment scheduler

Compare every plan in full →

AI Chatbot questions

How is it different from a rule-based chatbot?

It is not a decision tree. It reads your website and documents and answers in its own words, then acts: it books appointments, captures the lead, sends follow-ups and hands over to your team.

How do I add it to my website?

Paste one snippet into your site, or hand it to whoever runs your website. It works on WordPress, Shopify, Wix, Webflow and any site you can add a script to.

Which plans include it?

Every AI Receptionist plan includes the website AI chatbot, with 500, 2,000 or 6,000 chat conversations a month. Website Callback plans include 300, 1,000 or 3,000.

Can a person take over a chat?

Yes. A team member can take over at any point and sees the whole conversation. Out of hours, the AI takes the details and alerts your team.