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Your AI keeps answering. Extra minutes are 35¢, 28¢ or 20¢ depending on plan, charged from your prepaid credit balance, or add 1,000 for $199. If your credit runs out, extra usage stops until you top up. One pool covers inbound and outbound calls. Outbound AI is capped at 100, 600 or 2,000 minutes; past the cap it is billed at the extra-minute rate. Usage resets on the 1st of each calendar month.

Two at a time on Starter, five on Growth and ten on Scale. Callers beyond that are held or sent to voicemail rather than dropped.

Yes. Each month you get 500, 2,000 or 6,000 website AI chat conversations, and the same number of AI text replies by SMS or WhatsApp. Over the limit, the chat offers your contact or callback form and texts wait for a person. Nothing extra is charged. Limits reset on the 1st of each month.

Yes — you are billed for the time the AI spends on the call, whatever the outcome. Each call is rounded up to the next whole minute, so a 40-second message counts as 1 minute.

It is not counted. The clock has to pass ten seconds with both parties connected before anything is billed.

Yes. Each month you get 300, 1,000 or 3,000 website AI chat conversations, and the same number of AI text replies by SMS or WhatsApp. Over the limit, the chat offers your contact or callback form and texts wait for a person. Nothing extra is charged. Limits reset on the 1st of each month.

Yes. However the call was arranged, the same rule applies — a rep and a lead, connected, past ten seconds.

Extra callbacks are 60¢, 50¢ or 40¢ depending on plan. Prepaid packs of 50 cost less than the overage rate on every tier.

Leads are unlimited on every plan. You are billed on connected callbacks, not on the number of people who fill in the widget — capturing a lead your team never calls back costs nothing.

One script tag in your site’s HTML, which takes about five minutes. It runs on any platform that lets you paste a snippet, and you can style it, target it to specific pages and set your business hours from the dashboard without touching the code again.

For the 7-day free trial, yes: the trial needs a card. If you would rather not add one, the Free plan needs no card.

You can cap how many callbacks the widget will place in a day, and block VoIP and suspicious numbers outright. Anything that never connects a rep to a real person is not a successful callback, so it is not billed either.

On Team and Business, yes — $15 and $23 per user a month, or $12 and $19 when billed annually. You choose the number of seats at checkout and that is what you are charged for, so three people on Team is $45 a month. Starter is different: one flat $9 a month for a single user. You can add or remove seats as the team changes.

Add seats at the same rate — there is no jump to a bigger bundle. Self-serve checkout goes up to 50 users; past that, talk to us.

Yes, numbers can be ported in. It costs $20 per number, charged when you submit the transfer. Annual plans get the first transfer free (one per account). If the carrier confirms the number did not port, the fee is refunded automatically. Until the port completes your new number works alongside it, so nothing goes unanswered.

One included number on every plan — Starter, Team and Business. Extra local numbers start at $3 a month on any plan.

Yes. AT&T, T-Mobile and Verizon filter texts from unregistered numbers, so US texting needs a one-time carrier (10DLC) registration through The Campaign Registry. It costs $25 one-time (non-refundable, covers the review), with no monthly fee, and $19 to resubmit if an application is rejected. The fees go to the registry and the carriers. You need a paid plan (not a trial), an owner or admin on the workspace, and a US or Canadian address or a business tax ID. Calls and inbound texts need no registration.

Included numbers are US, UK or Canada. Team and Business can add numbers in any country we cover; some require local documentation before activation.